About
Janice V. Kapner
Janice V. Kapner is a widely respected strategic communications and brand leader known for translating complex issues into clear, compelling narratives that drive action. Authentic storytelling sits at the center of her leadership approach, reinforced by strong operational discipline and a proven ability to partner with executives to support business performance, transformation, brand evolution, C-suite transitions, and culture. With more than 30 years working with Fortune 50 companies and high-growth technology firms, she has advised CEOs, C-suite leaders, board members, and senior leaders on corporate communications, brand strategy, crisis navigation, employee engagement, and organizational change.
Most recently, Janice served as T-Mobile’s Chief Communications & Corporate Responsibility Officer, where she built the Communications discipline from the ground up, supported the company’s turnaround, and played a central role in the $26B acquisition of Sprint—the largest telecom merger in U.S. history. Across her 12-year tenure, she reported directly to the CEO, worked closely with key members of the Board, navigated multiple C-suite transitions, and presented quarterly updates to key Board members. She led a 160-person organization spanning corporate communications, ESG strategy, internal engagement, and executive visibility.
Her leadership contributed to T-Mobile’s growth from $21 billion to more than $80 billion in revenue and from 33 million to over 130 million customers, helping elevate the company to the largest wireless provider in the United States and one of the strongest brands in global telecom. In addition to her executive role, she served on T-Mobile’s ESG Governance Council, helping guide enterprise-level priorities related to long-term risk management, responsible business practices, and stakeholder transparency. She also served for more than five years as a Board Member of the T-Mobile Foundation, providing governance oversight of philanthropic strategy, community investment, employee giving, and nonprofit partnerships for a Fortune 40 company. Her board work focused on aligning ESG priorities, social impact, and DE&I commitments with core business strategy and brand trust. Additionally, she served for five years as executive sponsor of T-Mobile’s Women’s and Allies Network (WAN), supporting mentorship, professional development, and inclusive leadership.
Before joining T-Mobile, Janice held senior roles at Microsoft, where she led global communications for the $20B Office division and helped guide the brand’s transition to the cloud with the launch of Office 365. Earlier in her career, she worked with Silicon Valley startups—including eFax.com and PlaceWare (later acquired by Microsoft)—developing deep experience in IPO-stage growth, M&A, and agile brand storytelling and integrated marketing.
Today, Janice works as an independent advisor, consultant, and speaker, partnering with CEOs, executive teams, boards, and agencies to navigate moments that matter—enterprise transformation, leadership change, reputation risk, governance challenges, and brand inflection points. She advises organizations on executive communications, stakeholder strategy, governance alignment, ESG narrative clarity, and operating models that connect purpose, performance, and trust.
A self-made executive, Janice’s path to the C-suite reflects resilience, curiosity, and a belief in the power of influence, clarity, trust, and follow-through. She is known for aligning diverse teams, simplifying complex challenges, and helping leaders navigate change through thoughtful counsel and steady communication.
Her professional philosophy: Listen deeply. See clearly. Solve boldly. Tell the story. Execute relentlessly.
Janice holds a Bachelor of Science in Communications from California State University, Sacramento, and an Executive Certification in Marketing Strategy from the Kellogg School of Management. Her work has been recognized by PRWeek (PR Power 100; Hall of Femme) and PR News (Top Women in PR, four-time honoree), and she is a recipient of the PRSA Golden Quill Award.
Committed to animal welfare and community impact, Janice serves on the board of PAWS (Progressive Animal Welfare Society) and previously served on the board of Pet Partners, a national nonprofit dedicated to animal-assisted therapy. Outside of work, she is an avid traveler, a reader of spy thrillers, an amateur photographer, and a lifelong animal lover who shares her home with her husband and their three dogs.
Latest Articles From My Blog
How can leaders protect company values and culture during periods of transformational change? What leadership behaviors help organizations maintain trust
What early warning signs of reputation risk are executives most likely to overlook inside their organizations? How can leaders identify
How can effective leadership communication help stabilize organizations during periods of economic uncertainty? Why does transparent and consistent leadership communication